Zoho vs Pipedrive: Comparison Table
Zoho and Pipedrive are two software platforms that offer solutions for customer relationship management ( CRM ) and sales.
Both platforms aim to help companies manage their contacts, opportunities, business and activities, as well as improve their productivity and profitability.
However, they also have differences in terms of their features, functionalities, prices and competitive advantages.
What is Zoho?
Zoho is a software platform that offers a free CRM system and a suite of over 40 paid apps for marketing , sales, customer service, accounting, collaboration, productivity, and more.
Zoho is built on a customer-centric philosophy, which places customers at the center of all company decisions and actions, and offers them personalized, innovative, and high-value solutions.
It integrates with over 300 apps and services, and has a community of over 60 million users and 7,000 partners in over 180 countries.
What is Pipedrive?
Pipedrive is a software platform that offers a CRM system and a suite of paid tools for sales and marketing.
Pipedrive is based on the sales pipeline methodology, which consists of organizing and visualizing the stages of the sales process , from the first contact to the closing of the deal.
It integrates with more than 200 applications and services, and has a community of more than 95,000 customers and 2,000 partners in more than 170 countries.
What are the differences between Zoho and Pipedrive?
The difference between Zoho and Pipedrive lies in the focus and scope of their solutions.
Zoho offers a comprehensive solution for all areas of the company, while Pipedrive offers a specific solution for sales and marketing.
Below is a comparison table between Zoho and Pipedrive, which shows the main differences between the two platforms in terms of their features, functionalities, pricing, and competitive advantages.
|
Zoho |
Pipedrive |
Characteristics |
Characteristics |
|
- Free CRM for up to 3 users. |
- Free CRM for 1 user. |
|
- Suite of 40+ paid apps for marketing, sales, customer service, accounting, collaboration, productivity, and more. |
- Suite of paid tools for sales and marketing. |
|
- Customer-centricity philosophy. |
- Sales pipeline methodology. |
|
- Integration with more than 300 applications and services. |
- Integration with more than 200 applications and services. |
|
- Community of more than 60 million users and 7,000 partners in more than 180 countries. |
- Community of more than 95,000 customers and 2,000 partners in more than 170 countries. |
Features |
Features |
|
- Management of contacts, accounts, opportunities and tasks. |
- Management of contacts, business and activities. |
|
- Marketing automation, email marketing, lead generation, SEO , social media, web analytics, live chat, chatbots, forms , landing pages, blogs, etc. |
- Sales automation, email marketing, lead generation, social networks , web analytics, live chat, forms, landing pages, etc. |
|
- Sales automation, pipeline management, tracking emails, calls, meetings, quotes, proposals, contracts, electronic signatures, etc. |
- Sales automation, pipeline management, tracking emails, calls, meetings, quotes, proposals, contracts, electronic signatures, etc. |
|
- Customer service automation, ticket management, knowledge base, surveys, feedback, etc. |
- Does not offer customer service features. |
|
- Other features: project management, content management, event management, operations management, human resources management, inventory management, billing management, document management, email management, calendar management, notes management, presentation management, spreadsheet management, database management, report management, learning management, e-commerce management, etc. |
- Other functionalities: content management, event management, operations management, etc. |
Prices |
Prices |
|
- CRM: free for up to 3 users. |
- CRM: free for 1 user. |
|
- Marketing Hub: from $20/month to $1,000/month. |
- Marketing Hub: from $25/month to $99/month. |
|
- Sales Hub: from $12/month to $100/month. |
- Sales Hub: from $15/month to $99/month. |
|
- Service Hub: from $12/month to $100/month. |
- Does not offer Service Hub. |
|
- Other applications: from 2 USD/month to 100 USD/month. |
- Other tools: from $10/month to $49/month. |
Competitive advantages |
Competitive advantages |
|
- It is a complete and versatile platform that offers solutions for all areas of the company. |
- It is a specific and simple platform that offers solutions for sales and marketing. |
|
- It is a flexible and customizable platform, with configuration and customization options. |
- It is an easy-to-use and easy-to-integrate platform, with an intuitive and attractive interface. |
|
- It is a platform that offers great value for money, with affordable and scalable plans, depending on the needs and size of the company. |
- It is a platform that offers a large quantity and quality of training, educational and support resources, such as courses, certifications, blogs, webinars, ebooks, etc. |
Zoho or Pipedrive: Which one to choose?
Zoho and Pipedrive are both excellent options for customer relationship management and sales, but each has its own strengths and weaknesses, which should be evaluated based on each company's goals and characteristics.
Zoho is an ideal platform for companies that want to have a comprehensive solution for all areas of the company, that are looking for a flexible and customizable platform, and that have a limited or variable budget to access their paid applications.
Pipedrive is an ideal platform for companies that want to implement a sales pipeline strategy, are looking for an easy-to-use and easy-to-integrate platform, and have enough budget to access its paid tools.
Written by Moises Hamui Abadi : I am an entrepreneur, founding partner of Viceversa and SoyMacho. After leading several digital businesses and advising several other businesses, I decided to form MHA Consulting, a digital marketing consultancy dedicated to growing and empowering digital businesses in more than 7 countries and generating more than 1,500 million pesos.